Refund Policy
At SAPIENCE SIS INDIA PVT LTD, we take great pride in delivering high-quality services and are committed to ensuring your satisfaction. We continually strive to provide the best services through our platform. If you are not satisfied with our services, please contact us immediately, and we will make every effort to resolve the issue or provide a refund.

For Application(s) or Digital Procudt or Service Provided By SAPIENCE SIS INDIA PVT LTD If a Customer not satisfied with Application(s) or Digital Procudt or Service licensed/purchesed from SAPIENCE SIS INDIA PVT LTD, they can request for refund of Application(s) or Digital Procudt or Service licensed/purchesed from SAPIENCE SIS INDIA PVT LTD, SAPIENCE SIS INDIA PVT LTD shell provide refund of the license fee less depreciation on a 5(five) year, straight-line basis.

SAPIENCE SIS INDIA PVT LTD is liability does not exeed the cost of license fee paid at the time of purchase of Application(s) or Digital Procudt or Service.

Refund of failed Payments on SAPIENCE SIS INDIA PVT LTD platform
if money is deducted from your account during use of SAPIENCE SIS INDIA PVT LTD platform supported by third party platform provider, refund will be initiate automatically by third party platform provider.

Once access to the platform is provided, SAPIENCE SIS INDIA PVT LTD considers its service obligation fulfilled. The customer is solely responsible for the accuracy and completeness of the data submitted. SAPIENCE SIS INDIA PVT LTD will not be responsible for wrong data submission during or after the service. We are not liable for the outcome or any additional costs related to the completion of services.

Refund will be issued after deducting Platform Fee, Penalties and Tax Payments.

Requesting a Refund
To request a refund, please call our callcenter Help to initiate the process. Additionally, send an email to suppoprt@sapsis.in with the transaction details to start the refund process. Refunds are typically processed within 3-5 weeks after all required information is received.

Refund of Successful transaction on SAPIENCE SIS INDIA PVT LTD platform
For refund of successful transaction on SAPIENCE SIS INDIA PVT LTD platform, we request you to contact the merchant or receiver of the payment for refund.

Services rendered by Associates on the Nearest.Expert platform, who are not employed by SAPIENCE SIS INDIA PVT LTD, are also outside our guarantee or refund coverage. Any delays or issues from the government or external entities cannot be used as a basis for requesting a refund.

Force Majeure
SAPIENCE SIS INDIA PVT LTD shall not be held responsible for delay by third party platform provider.

SAPIENCE SIS INDIA PVT LTD shall not be held responsible for scammed/fraud transaction, Customer should be vigilant before initating any transaction.

SAPIENCE SIS INDIA PVT LTD shall not be held responsible for delays or interruptions in service due to circumstances beyond our control. This includes events such as natural disasters, pandemics, government actions, war, terrorism, labor strikes, and other force majeure events. In such cases, SAPIENCE SIS INDIA PVT LTD is not liable for any delay or inability to fulfill its obligations.